IT Help Desk

BIT Group's help desk service provides basic end user support for desktop and server issues. This service ensures visibility and accessibility to the client at any time of the status on current and historic tickets raised. The service features provided include:

  • Availability to suit your business
  • Assistance with:
    • Hardware issues
    • Windows issues
    • user configuration issues
  • Telephone / remote access support
  • Web Based Portal for request tracking /reporting